About ResNet
The strategic plan for ResNet sets an exciting and challenging course that is filled with promise--for our staff and for our customers. The directions that we outline here are far-reaching and are the latest producst of a long-standing process in our office-strategic thinking supported by continuous improvement.
Vision
ResNet will lead the way for student computing and information technologies at Eastern Kentucky University while enhancing their educational experience and promoting student-centered learning.
Mission Statement
The mission of ResNet is to empower students to use computing and information technologies to enhance their educational experience and promote learning by:
- Connecting supported student devices to the residential network
- Empowering students to utilize technology services provided by EKU through training and information sharing
- Provide fast, knowledgeable and friendly customer service and support
- Assisting students in becoming smart technology users
Goals
- To continually asses and improve our support services through lean thinking. (Core Value: Continuous Improvement)
- To promote learning and knowledge sharing to/between our people and customers. (Core Values: Nothing is Impossible; Open and Timely Knowledge; Growth and Change; and Communicate, Communicate, Communicate)
- To develop and enhance the responsibility and stewardship of our people and campus. (Core Value: Social and Ethical Responsibility Stewardship)
- To attract employees that will embrace our core values, motivate and encourage their high performance and to not take ourselves too seriously and celebrate our achievements and failures. (Core Values: Respect our People and Have Fun)
- To stick to the highest standard of customer service without compromise or excuses. (Core Value: Unparalleled Customer Service Excellence)
Our Team
Check out our staff page to see who is currently working at ResNet!
